Refund Policy
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Choose how you want to return your order
1) You can exchange and/or return your online order in our physical stores quickly and easily, without placing an online order!
2) Make your exchange and/or return request in your personal area to receive a label and follow the instructions! Associated cost of $4.50 for returns deducted from the refund! Free exchanges only for PT Continental!
3) Send it to our headquarters yourself!
In your personal area
Access your personal area to place your order!
Prepare the packaging
Your order must be properly identified!
The original box must not be sent damaged or wrapped in tape!
You should wrap it in a plastic bag/box and seal it well!
Deliver your package
If you selected the delivery option at the delivery/collection point, you will be contacted and sent a return label, which you must print.
Place the items inside the packaging.
Please stick the label on the package after it is closed. The original box should not be sent damaged or wrapped in tape.
Drop off your order at a delivery point within the next 5 days.
