Refund Policy
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Choose how you want to return your order
1) You can exchange and/or return your online order at our physical stores quickly and easily, without submitting any online request! After the products are received at the central warehouse, refunds are processed within a maximum of 14 days.
2) Place your exchange and/or return request in your personal area to receive a label and follow the instructions! There is a €4.50 fee for returns, which will be deducted from the refund! Exchanges are free only for mainland Portugal!
3) Send it at your own expense to our headquarters - Masalves - Calçado Unip., Lda
Rua Padre José Peixoto Dias - Nº 803
4610-285, Felgueiras, PT
In your personal area
Access your personal area to place the request and select the "request return" option - if you wish to exchange your product, state the desired product in the observations! Our team will then contact you.
Prepare the packaging
Your order must be properly identified!
The original box must not be sent damaged or wrapped in tape!
You should wrap it in a plastic bag/box and seal it well!
Deliver your package
If you selected the delivery option at the delivery/collection point, you will be contacted and sent a return label, which you must print.
Place the items inside the packaging.
Please stick the label on the package after it is closed. The original box should not be sent damaged or wrapped in tape.
Drop off your order at a delivery point within the next 5 days.
