The exchange and return policy for our online store and our physical stores is not the same! Below you will find the exchange and return policy for online orders!
The deadline for exchanges/returns will be extended until December 26, 2025, for orders placed from November 21, 2025 onwards.

Return policy

According to Decree-Law No. 24/2014, of February 14, amended by Law 47/2012, of July 28, and by Decree-Law No. 78/2018, of October 15, Consumers, as defined in the aforementioned legal instrument, have the right to freely terminate the contract, up to 15 days after receiving the order, without any need for justification, with a full refund of the products, except for any shipping costs (except in cases of special shipments, which are the responsibility of the customer).

If the order has not yet been shipped, the customer can cancel it by emailing info@manuelalves.pt . If the order has already been shipped, the customer should wait to receive it and then return it through our website, in their personal account area.

When making a return:

1) Your order must be properly identified!
2) The original box must not be damaged or wrapped in tape!
3) You should wrap it in a plastic bag/box and seal it well!

Failure to comply with the above points will result in a €4.50 deduction from the refund due to damage to the packaging.

We do not accept returns of used items or items with signs of use. The product must be returned in the same condition in which it was received. If the item is received with signs of use, the order will be returned to the customer, and the return shipping costs will be the customer's responsibility!

Exchange Policy

The customer has 15 days from the date of receiving the products to exchange them, by accessing our website, in the personal area of ​​their account, and filling in the data for product collection.

In-store exchange: Customers can exchange a size and/or item at any of our physical stores, free of charge. After exchanging your order, it is no longer possible to return the original order.

The stores in Oviedo and A Coruña do not offer exchanges or refunds for online purchases.

Online exchanges: These are carried out exclusively in mainland Portugal, through the customer area, at no cost.

Customer-responsible exchange: The customer may send their exchange order via a carrier of their choice after completing the order in their personal area. In this case, you should send it to the following address:

MASALVES Footwear Unipessoal Ltda
Padre José Peixoto Dias Street, number 803
4610-285 Felgueiras

Exchange Policy - Defects

Manuel Alves always prioritizes the quality of its products, maintaining rigorous quality control. Furthermore, a warranty is provided to the customer for a period of 2 years from the date of delivery.

When a customer discovers that an item is defective, they should contact Manuel Alves via email at info@manuelalves.pt , providing photographs of the defect and the invoice.

Return and Refund Policy

At Manuel Alves, customer satisfaction is our priority. Therefore, we offer a return and refund policy that respects consumer rights, as regulated by Decree-Law No. 24/2014 and other applicable legislation in Portugal.

OUTLET

Outlet category products may have minor imperfections that do not affect their functionality or comfort. To ensure the best shopping experience, we offer these items at special prices. Because these are end-of-collection items or may have minor cosmetic imperfections, exchanges are not possible! Only returns are accepted!