MASALVES – CALÇADO, UNIPESSOAL LDA (MANUEL ALVES) is aware of the implications and its responsibility to comply with the changes introduced in terms of personal data protection, namely with the entry into force on May 25, 2018 of the General Data Protection Regulation, approved by Regulation (EU) 2016/679, of April 26, 2016.

MANUEL ALVES is therefore committed to ensuring the protection of all personal data made available to it, having adopted various security measures, of a technical and organizational nature, in order to protect personal data against any form of unlawful processing.

MANUEL ALVES is also committed to continually improving the set of procedures and techniques implemented for the protection of personal data, also counting on all suggestions that users of this website send us for this purpose.

This Privacy Policy applies exclusively to the processing of personal data carried out by MANUEL ALVES through its website in commercial and promotional actions.

1. Data Controller

The person responsible for processing your personal data is MASALVES – CALÇADO, UNIPESSOAL LDA. with registered office at Rua Padre José Peixoto Dias, no. 803 4610-285 Felgueiras.

As the Data Controller, MANUEL ALVES undertakes to:

▪ Process personal data lawfully and fairly, collecting only the information that is necessary and relevant to the purpose for which it is intended;

▪ Do not use the data collected for a purpose incompatible with that for which it was collected;

▪ Ensure the express consent of the data subject whenever required;

▪ Guarantee the free exercise of rights of holders of personal data;

▪ Have security systems that prevent the consultation, modification or destruction of data by anyone not authorized to do so and that allow the detection of intentional or unintentional deviations of information.

MANUEL ALVES collects different types of personal data, depending on different purposes, namely:

▪ Full name;

▪ Date of birth;

▪ Email address;

▪ Telephone number;

▪ Tax Identification Number;

▪ Address.

2. Purpose of processing:

Personal data is collected exclusively for the following purposes:

▪ Registration on the website;

▪ Response to contact requests from customers or potential customers;

▪ Commercial management;

▪ Improvement or personalization of services;

▪ Sending newsletters and other promotional activities. Customers can unsubscribe from the email newsletter service by clicking on the newsletter link we send by email.

3. Retention Period:

MANUEL ALVES stores your personal data on servers located in a secure environment, protected from unauthorized access.

Personal data will be kept for as long as:

▪ if the consent of the data subjects is maintained in cases where their processing requires their consent;

▪ its conservation is required by law;

▪ its conservation is necessary for the execution of the contract to which the data subject is a party.

4. Sharing of personal data:

The personal data collected may be shared for hosting and back up on the owner's server.

MANUEL ALVES may also communicate your personal data when so determined by law, within the scope of a legal process or within the scope of investigations carried out by public authorities.

5. Rights of data subjects: In accordance with current legislation on the protection of personal data, we hereby inform you that the data subject is guaranteed: ▪ Right to be informed: o Of the contact details of the data controller; o Of the purposes of the processing; o Of the storage time limit; o Of their rights as data subjects; o Of the possibility of appealing to the supervisory authority to lodge a complaint (and respective contact details); o Of the (possible) existence of automated decisions and/or profiling; o To ask what information MANUEL ALVES has about them and why; o To know where their data is stored and how it is processed; o To be informed of how MANUEL ALVES complies with its data protection obligations. ▪ Right of access: o To access the personal data being processed; o To confirm whether or not their personal data is being processed; o To have a copy of the personal data processed made available, preferably in an exportable format. ▪ Right to rectification: o Obtain rectification of outdated, incorrect or incomplete data; ▪ Right to restriction: o Contest the accuracy of personal data, for a period that allows the data controller to verify its accuracy. ▪ Right to object to processing: o Unsubscribe from the MANUEL ALVES newsletter or choose to be removed from our direct communications at any time. The easiest way to do this is by clicking on the link that allows you to remove any electronic message or communication that we send you, but you can also contact us to do so. ▪ Right to be forgotten: o Request the removal of your data and the definitive deletion of those that do not conflict with legal obligations. ▪ Right to portability: o Possibility to request your personal data in a frequently or commonly used format, in order to transfer it to another organization, even if a competitor. ▪ Right to lodge a complaint with the Supervisory Authority: If you consider that the processing of your personal data by MANUEL ALVES violates applicable legislation, you may lodge a complaint with the National Commission for the Protection of Personal Data – CNPD. Data subjects may exercise their rights by sending an email to info@manuelalves.pt or by post, sending a letter with the following details: Subject: Exercise of rights - protection of personal data Attention: Privacy Masalves Calçado Unipessoal Limitada Rua Padre José Peixoto Dias, 803 Margaride -4610 285 6. Transmission of personal data to third parties
In general, MANUEL ALVES does not transfer data to third parties, unless it is in compliance with a legal obligation. If data is transferred to third parties, MANUEL ALVES ensures that subcontractors process personal data in a fair, lawful and transparent manner, always in accordance with the purposes defined and agreed between the parties. The subcontractor may only process personal data in accordance with the instructions defined by MANUEL ALVES and always in strict compliance with the law and the purposes entrusted to it within the scope of the contract concluded. In the context of international data transfers, MANUEL ALVES will follow (at least) one of the following procedures: ▪ Individual contract or standard contractual clauses adopted directly by the European Commission or by a supervisory authority; ▪ Participation of the Subcontractor in a certification system or standard accredited or recognised by the EU to guarantee an adequate level of protection; ▪ Recognition that the subcontractor’s binding corporate rules ensure an adequate level of data protection, issued by the supervisory authorities; ▪ Existence of an adequacy decision regarding the third country, the specific territory or sector of that third country, or regarding the international organization in question. The rules for international transfers of personal data will not be applied when occasional operations are involved and necessary for the performance of a contract or within the scope of a contentious process (judicial, administrative, or underway with regulatory bodies or similar). 7. Links to partner websites This website may contain links to third party/partner websites. MANUEL ALVES declares that it assumes no responsibility for the content of any of these websites; users are advised to consult the privacy policies of the respective websites. 8. Cookies: When browsing the MANUEL ALVES website, cookies are used, which, however, do not collect information that directly identifies the user. Generic information is collected, namely how users access and use the websites. The information is used to monitor the number of visits and perform statistical studies, as well as to ensure that the website functions correctly and to facilitate navigation and improve the user experience. The use of cookies allows navigation on the website to be constantly optimized, in order to provide a high-quality experience that surpasses the quality obtained on the user's previous visit. You can consult our cookie policy here. 9. Changes to the Privacy Policy: This Privacy Policy may be subject to change or revision without prior notice, depending on legislative or regulatory requirements. Given that this Privacy Policy may be revised at any time, MANUEL ALVES recommends that its users review it periodically.

10. Reports
We aim to maintain a transparent and safe working environment. We value the safety and respect of all our customers. To this end, we provide a complaints portal, not for the purpose of making complaints about services/products but rather:
- Report suspected fraud, corruption or misconduct;
- Any other matter that is not in accordance with our values ​​and policies.
You can make your complaint here: https://manuelalves.wiretrust.pt/

11. Alternative Dispute Resolution
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them resolve or provide guidance in a dispute. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes outside the courts: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Customers who are defined as consumers by Law 144/2015 and who have entered into sales and purchase and/or service provision contracts have the right to resort to official entities that can help them resolve any dispute relating to such contracts, without prejudice to their right to resort to the Courts. The updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law no. 144/2015, of 8 September, is listed on the Consumer Portal, accessible through the website www.consumidor.pt. For further information, you can also consult Law 144/2015. We also inform you that, to resolve disputes arising from online purchases, you can resort to a resolution system, called the “ODR Platform - Online Dispute Resolution/RLL”, created by the EU.
In any case, you can contact one of the centers listed below.

Entities for Alternative Dispute Resolution:
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
https://www.cniacc.pt/pt
CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre
https://www.consumidoronline.pt/pt/
Consumer Conflict Arbitration Center of the District of Coimbra
http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
http://www.centroarbitragemlisboa.pt
Porto Consumer Information and Arbitration Center
http://www.cicap.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
http://www.triave.pt/
European Online Dispute Resolution Platform
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage